SonicWall Remote Implementation Services

Overview:

The SonicWall Remote Implementation Service is a professional service offering that can be purchased with SonicWall hardware and is designed to assist the customer with configuration and installation by a SonicWall certified Partner. In most cases, the implementation process is approximately 10 business days. The Activities will be limited to those stated in the section below.

Activities:

The planned activities include:

1. Planning: SonicGuard.com.au will contact you by both telephone and email, usually within 48 hours, to schedule a Project Kick-Off Call. During the call, SonicGuard.com.au will gather the information necessary to complete the configuration.
2. Configuration: SonicGuard.com.au will configure the appliance to network security best practices and your provided specifications. The unit will be thoroughly tested before it is shipped to your location.
3. Installation and Testing: SonicGuard.com.au will ship the pre-configured appliance to your desired location and schedule an appointment to remotely assist you in the installation of the unit. During the installation appointment, the SonicGuard.com.au will guide you, or your assigned onsite contact, through unboxing and physically plugging in the equipment. SonicGuard.com.au will remotely assist you with the final configuration and testing.
4. Post-Implementation: You may contact SonicGuard.com.au within 30 days of the completion of the Remote Implementation Service if you need technical support for your implementation. SonicGuard.com.au may also provide SonicWall Global Management System Reporting and Alerting within this 30-day window (trial offer).

Scope, Prerequisites, Dependencies and other terms:

Scope:

The services duration may differ based on:

• The complexity of the environment such as network configurations that include connections to multiple remote sites (third party sites, OEMs, external vendors, etc.) that require coordinating and configuring third party network systems
• If the necessary information to complete the remote implementation is not delivered in a timely fashion
• Other factors such as shipping delays or resource availability

Prerequisites:

• The customer shall ensure that the existing infrastructure and hardware configuration is sufficient to support the environment
• The customer shall commit a technical resource on a full-time basis to provide SonicWall with the assistance required

Other terms:

This service offering is a remote service. Onsite services are also available but require proper scoping. All activities will be performed remotely utilizing the phone and web conferencing. The information above is a general description of consulting services that SonicWall may provide during the services engagement. The actual services to be provided will be as stated in the order for such services.